Refund & Dispute Policy

This Refund & Dispute Policy describes how Collective Measure, Inc., operating as Chorus Research, handles refund requests and billing disputes.

1. Pay-Per-Survey Model

Chorus Research operates on a pay-per-survey model. When you launch a survey, you specify your desired number of respondents, review the price, and pay upfront before the survey begins collecting responses.

• Payment is required at the time of survey launch
• Price is based on the number of respondents you select
• You may stop an active survey at any time
• Stopping a survey does not result in an automatic refund

2. Refund Requests

Refund requests are evaluated on a case-by-case basis. We consider factors such as:

• Whether the survey has started collecting responses
• Number of responses collected before stopping
• Time elapsed since survey launch
• Reason for the refund request

To request a refund, please contact our support team at support@chorusresearch.io with:

• Your account email address
• Survey name and launch date
• Reason for the refund request

We will review your request and respond within 5 business days.

3. Billing Errors

If you believe you have been charged in error, please contact us immediately at billing@chorusresearch.io.

We will investigate billing errors and, if confirmed, will:

• Correct the error
• Issue a full refund for erroneous charges

4. Service Issues

If you experience technical issues that prevent your survey from running properly, please contact our support team. We will work to resolve the issue and may provide:

• Refunds for surveys affected by service interruptions
• Extensions or accommodations as appropriate

5. Dispute Process

If you have a billing dispute, we encourage you to contact us directly before initiating a chargeback with your financial institution.

Step 1: Contact Support

Email support@chorusresearch.io with details of your dispute. We aim to resolve most issues within 5 business days.

Step 2: Escalation

If you are not satisfied with the initial response, you may request escalation to our billing team at billing@chorusresearch.io.

Step 3: Formal Dispute

If we cannot resolve your dispute through our support process, you may initiate a formal dispute through your payment provider.

6. Dispute Window

Please notify us of any billing disputes within 30 days of the transaction date. While we will consider disputes submitted after this window, timely notification helps us investigate and resolve issues more effectively.

7. Chargebacks

If you initiate a chargeback with your financial institution without first attempting to resolve the issue with us:

• Your account may be suspended pending investigation
• You may be responsible for any chargeback fees incurred
• Future purchases may require alternative payment methods

We encourage you to contact us first, as we can often resolve issues more quickly than the chargeback process.

8. Non-Refundable Items

The following are generally not eligible for refunds:

• Surveys that have completed and collected all requested responses
• Surveys stopped by the user after responses have been collected
• Account setup or configuration services that have been performed

9. Refund Processing

Approved refunds will be processed using the original payment method within 5-10 business days. Depending on your financial institution, it may take additional time for the refund to appear in your account.

10. Contact Us

For refund requests or billing disputes, please contact us at:

Collective Measure, Inc.
Email: support@chorusresearch.io
Billing: billing@chorusresearch.io