Privacy Policy

This Privacy Policy describes how Collective Measure, Inc. ("Company," "we," "us," or "our"), operating as Chorus Research, collects, uses, and shares information about you when you use our survey and research platform (the "Service").

1. Data Controller

Collective Measure, Inc. is the data controller for the personal information we collect through the Service. We are a Delaware corporation.

For privacy inquiries, please contact us at privacy@chorusresearch.io.

2. Information We Collect

Information You Provide

• Account Information: When you create an account, we collect your name, email address, and password.
• Billing Information: When you make a purchase, our payment processor collects payment card information. We store transaction records but do not store full payment card numbers.
• Customer Content: Surveys, questions, and other content you create through the Service.
• Communications: Information you provide when you contact us for support or feedback.

Information Collected Automatically

• Usage Data: Information about how you use the Service, including features used, actions taken, and time spent.
• Device Information: Browser type, operating system, IP address, and device identifiers.
• Cookies: We use essential cookies for authentication and session management. We do not use advertising or tracking cookies.

3. Our Role as Data Processor

When you use Chorus Research to collect survey responses from your respondents, we act as a data processor on your behalf. You are the data controller for any personal information you collect from your survey respondents.

You are responsible for:

• Providing appropriate privacy notices to your survey respondents
• Obtaining necessary consents for data collection
• Complying with applicable data protection laws
• Responding to data subject requests from your respondents

We will assist you in fulfilling your obligations as a data controller upon request.

4. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process transactions and send related information
• Send technical notices, security alerts, and support messages
• Respond to your comments, questions, and requests
• Monitor and analyze usage trends to improve user experience
• Detect, prevent, and address technical issues and fraud
• Comply with legal obligations

5. Information Sharing

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With third-party vendors who provide services on our behalf, such as payment processing, hosting, and analytics.
• Legal Requirements: When required by law, legal process, or government request.
• Protection of Rights: To protect our rights, privacy, safety, or property, or that of our users or the public.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

6. Data Retention

We retain your account information for as long as your account is active. After account deletion:

• Your Customer Content will be deleted within 30 days
• We may retain certain information as required by law or for legitimate business purposes
• Anonymized or aggregated data may be retained indefinitely

You may request data export or deletion at any time through your account settings or by contacting privacy@chorusresearch.io.

7. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit and at rest
• Access controls and authentication
• Regular security assessments
• Employee training on data protection

However, no method of transmission or storage is completely secure. We cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Objection: Object to certain processing of your information
• Restriction: Request restriction of processing

To exercise these rights, please contact us at privacy@chorusresearch.io. We will respond to your request within 30 days.

9. International Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers in compliance with applicable laws.

10. Children's Privacy

The Service is not intended for children under 16. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or by posting a notice on our website. Your continued use of the Service after such notification constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Collective Measure, Inc.
Email: privacy@chorusresearch.io